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111

Interactive voice response

IVR on number 111
Find out everything You need – handy, easy, and fast!
 
111 is a short number for MTS network mobile phones (calls are free-for-charge within Ukraine boundaries). New and existing MTS subscribers can use it to get information about tariffs, loyalty programs, services, financial issues and lots more.
 
There is such structure for contract sucbscribers at the moment:

ACTIONS, LOYALTY PROGRAMME, press 1:

  • Special offer for your number, press 1.
  • Actions, press 2.
  • Loyalty program MTS Bonus, press 3.
    • To promptly check the bonuses accumulated on your account dial *110*14# or press 1.
    • Description of MTS Bonus.
    • Rules of bonuses’ adding by the MTS Bonus loyalty program.
    • Gifts on mobile communication from ÌÒS Bonus.
    • Travelling in a gift from ÌÒS Bonus.
    • Spare time from ÌÒS Bonus.
    • Gifts of MTS-Connect on the program ÌÒS Bonus.
    • Monthly fee discount from ÌÒS Bonus.
  • loyalty program Ìobile MTS bonus, press 4.
    • Description of the Ìobile MTS bonus.
    • Managing the Ìobile MTS bonus.

SERVICES AND QUESTION ABOUT SERVICES, press 2:

TARIFFS AND FINANCIAL MATTERS, press 3:

  • Checking and topping up your account, press 1.
    • Direct debit, press 0.
    • Account, press 1.
    • Personal account, press 2.
    • Package minutes, press 3.
    • Updating the account payment card, press 4.
    • Balance recharge vouchers, press 5.
    • Detailed bill, press 6.
    • Non-detailed bill by e-mail, press 7.
    • MTS Credit, press 8.
    • Where and how to pay bills, press 9.
  • Tariffs, press 2.
  • Question of tariffing of your phone number, press 3.
  • Topping up difficulties, press 4.

COMMON MATTERS, press 4.

  • Numbers of emergency services, press 1.
  • Blocking a number and replacing a SIM card, press 2.
  • PUK code recovery, press 3.
  • Dial rules and city codes, press 4.
  • Connection quality, press 5.
  • SMS deliveries and calls from fraudsters, press 6.
  • Changes in the numbering from 14 October, press 7.
  • Questions connected with IMEI codes or work of the terminal network , press 8.
  • Changing numbers of service direct number, press 9.
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