Important! Be careful when you receive a request "Call me, please" from unknown numbers. In no case does not call back on these numbers, because this information can then be used by fraudsters to fraud with the replacement SIM card. Be careful when you receive incoming calls from unknown or undisclosed number of employees on behalf of the Bank to provide data on the numbers of credit / payment cards and other confidential information.
If you want to continue using your phone number it is necessary to recover your SIM card. Upon recovery you are provided with a new SIM card along with maintaining your old number, tariff package, current account balance and list of active services.
For recovery purposes please choose the option which is the most convenient for you:
Guaranteed replacement of SIM card is done according to the results of technical check-up of the SIM card functionality in MTS branded shops provided the receipt for the purchase of the start-up package is available.
You can be provided with the guaranteed replacement within 3 months since the purchase of the start-up package and not more than 3 times.
Guaranteed replacement of SIM card is not available in the following cases:
- SIM card has been blocked after 10 attempts to enter incorrect PUK code;
- Moisture (liquid) instance on SIM card was detected;
- Cracks, cuts, cleavage, scratches or other defects were detected that were caused by physical destructive forces, high temperature exposures or electricity impact etc.
Guaranteed replacement of SIM card is done free of charge. After the guaranteed replacement of SIM card the subscriber's number is not changed. At the moment of replacement the card's owner is required to have their passport with them.
If you have entered the wrong PIN code, most phone sets request a PUK code (PUK code is indicated in a starting package), when you have entered the latter, enter a new PIN code and your phone set will be released.
If a PUK code is lost, call
CCC by tel.:
111 or
044 240 0000 and give at least 5 true answers to the following questions:
- What is your tariff plan;
- When your starting package was activated;
- Date and amount of your last top up transaction;
- Phone numbers (3-5), which you called or send SMS messages most frequently
- Whether you have replaced your tariff plan and if yes, when;
- When did you make the last call;
- Balance on your account.
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