Internet Helper

for MTS Contract customers
or
for MTS Prepaid customers

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(044)

240-00-00or

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111

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Voice Mail

Voice Mail works as an ordinary answering machine: allows to receive and save voice messages if your mobile phone is turned off or you can not answer your call.

In order to take advantages of Voice Mail you should to do next steps on your phone:

ACTIVATE VOICE MAIL

For contract MTS subscribers:

Call 111 (free of charge using your MTS mobile phone in Ukraine)

Select menu “Services and theirs settings”
Switch to “Checkup, connection and disconnection” and activate a necessary service

By means of the Internet Helper service

Apply for help to the nearest MTS-shop

For MTS prepaid subscribers:

Call 7744 (cost of every call the number 7744 – 10 UAH, including VAT, without Pension Fund)

ATTENTION! If you don’t use Voice Mail during 3 months the service may be deactivated. For the second activation repeat activation from the beginning.

SETUP CALL DIVERT FOR VOICE MAIL

You may to use unconditional call divert – immediate call divert without dependence from conditions; and conditional call divert - depending on the following preliminary established conditions:

if mobile phone does not answer;
if mobile phone is offline or turned off;
if phone number is busy

All kinds of call divert can be established by means of the phone menu (see manual for the phone) or by means of commands:

Mode of call divert	Setup	Checkup	Cancel
Unconditional	21 +38 050 120 0001* #	*# 21#	# # 21 #
No answer	61 +38 050 120 0001*#	*# 61#	# # 61 #
Number is busy	67 +38 050 120 0001* #	*# 67#	# # 67 #
Mobile phone is turned off	62 +38 050 120 0001*#	*# 62#	# # 62 #

In order to cancel all kinds of call divert, enter # #002#

For more detailed information address to the appropriate section of yours "Manual for mobile phone".

ATTENTION! MTS prepaid subscribers, being roaming, cannot use Voice Mail. Voice Mail is available in roaming only for contract subscribers.

If you are the contract subscriber that being roaming at a presence of conditional call divert to Voice Mail, you will pay a double tariff - for incoming call in roaming + for call divert, that is for outgoing call to Ukraine.

In order to prevent superfluous charges, you can:

cancel all call diverts to Voice Mail that does not use service in roaming;
setup only unconditional call divert to Voice Mail. In this case all incoming calls
will go to your Voice Mail box, and you will pay only for listening to messages left for you.

Call 177 or +38 050 120 0000 from the mobile phone. You render on the main menu of Voice Mail. For navigation under the menu follow voice prompts.

During finding in the menu, you may hear:

introductory instruction for password setup, personal greeting and "oral signature" - type 88;
additional information on use of service - press 8.

Basic operations in the menu:

cancel of the last command and return to the step back - press *;
end of the current operation - press #;
return to Main menu - press 9.

INITIAL SERVICE SETUP

Make following initial setup of Voice Mail on your mobile phone:

record personal greeting;
set password for access to your mail box;
record oral signature.

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PERSONAL GREETING

Messages which will hear everyone who will call you and will be readdressed to your Voice Mail box. The personal greeting easily varies.

Record of the personal greeting:

call to Voice Mail;
following prompts, type 3-1;
after a sound beep dictate the personal greeting.

Example: "You called to Sergey Petrenko. Now I have no opportunity to answer your call, leave your message after a sound beep".

press #;
Voice Mail will repeat the recorded greeting;
after listening you will be offered to the following variants of actions:
- erase and record a new greeting - press 1;
- keep this variant of the greeting - press 2.

ATTENTION!

You may take advantage of service "Funny secretary", having called under number 608 (cost of a call is specified in the description of service on a MTS-site) and to order an original greeting for your Voice Mail.

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Password

A password provides confidentiality of messages which are sent you, and the right of your personal access to them.

The password may consist of no more than 6 digital symbols. For new clients initial password is - 0000.

At the first reference on Voice Mail you will be suggested to enter a new password.

Do not use the password which consists of:

sequences of identical figures, for example - 4444;
sequences of figures in ascending order, for example - 1234.

Password change:

call Voice Mail;
following promts, enter 3-4;
after the prompt about an introduction of a new password and after a sound beep specify the new password and press #;
you will be offered to the following variants of actions:
- enter a new password – press 1;
- save the specified password – press 2;
- delete the specified password – press 3.

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Oral signature

"Oral signature" is an addition to a standard greeting of Voice Mail if you do not record the personal greeting. "Oral signature" consists of your name and a surname.

An example of the message with the oral signature: "You have been connected to a subscriber's box for oral messages which belongs to (Sergey Petrenko)"

Record "Oral signature":

call Voice Mail;
following prompts, type 3-2;
after a sound beep record “Oral signature"
press #;
Voice Mail will repeat yours "Oral signature";
if you wish it to erase and renew one – press 1;
if you wish to keep it – press 2.

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Listening messages

For listening messages of your Voice Mail it is necessary:

Within measures of Ukraine:

call 177 or +38 050 120 00 00;
to listen incoming messages.

Outside Ukraine:

for listening messages from roaming call +38 050 120 00 00;
if you hear additional inquiry of a system, enter 9 figures of your phone number without +380, for example 504620000;
having heard the greeting of your Voice Mail box, interrupt it, having pressed #;
enter your personal password and press # (the initial password 0000);
to listen your incoming messages.

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Informing about incoming of a new message

About incoming of a new voice message and a phone number of the one who has left it, you will know due to SMS which will send you Voice Mail.

At calls from abroad and in some other cases the phone number of the one who has left you the message, can be defined correctly or not.

Messages of Voice Mail are kept during 5 days – unread, 7 days – read. In a mail box simultaneously may be kept no more than 10 messages. The maximal length of one message – 120 seconds, and of all messages together –10 minutes.

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Additional abilities of the service

During listening to messages you may press:

1 – returning on 8 seconds ago;

1-1 – listening to the message all over again;

1-1-1 – listening to the previous message;

3 – promotion for 8 seconds forward;

3-3 – end of listening;

4 – save message

5 – delete message

7 – pause

9 – return to main menu

For additional information address to the Contact Center twenty four - seven:

from MTS mobile phone under free of charge number 111;
from stationary phone under number 044 240 00 00 (cost of a call is according to tariffs of your operator).

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